Do you charge a setup costs for your services?

We require only one low fee of $750 for data transfer, EDI clearinghouse set-up, E-claims and EFT set-up. Please contact our sales department to discuss your needs for a free quote in initial set-up. This minimal fee may vary depending on your practice size, and practice needs.

Will there be a delay in billing while we are being set up for electronic claims filing?

No, our set up process is rapid. Once we have received your signed enrollment forms, we normally will have you set up within days.

What is the fee for Madrelle’s services?

Madrelle’s fee is a percentage of your practice gross collections. This model gives us an incentive to collect the maximum amount on behalf of our clients. The Higher your revenue the lower the percentage.

How will Madrelle improve my cash flow?

We reduce your account receivables by aggressively challenging rejected claims. We send claims electronically, which expedite claim payment. We set you up to receive ERAs (Electronic Remittance Advice) which accelerate the payment posting process. We enroll you for EFT (Electronic Fund Transfers) which also enables you to receive payments quicker from the payers. By working with Madrelle you will eliminate the pressure and cost related to employee wages, paid vacations, paid holidays, leave due to sickness, training new employees when one leaves, turnover, office space, computer hardware and software.

What are the benefits of using a billing service as oppose to doing the billing in house?

Outsourcing allows more focus on patient care, reduces billing errors, ensures billing compliance, improves patient satisfaction, improves cash flow, and increases revenue.

Can Madrelle collect on overdue accounts?

Yes, we have a dedicated collections department to handle old and over-due claims that have reached past the 120 days limit.

Are you HIPAA compliant?

Yes. We also keep track of all new code and regulatory changes and automatically update the software.

Does your company handle multiple medical specialties within a single practice operation?

Yes, Madrelle has experience billing for Allergy and Immunology, Ambulatory Services, Anesthesiology, Chiropractic, Chronic Pain Management, Dermatology, Emergency Medicine, General Medicine, Hospitalist, Imaging Centers, Internal Medicine-Home Visits, Nursing Home, Orthopedic, Pain Management, Pediatrics, Physical Therapy, Radiology, Psychiatric, Rehabilitation, Surgery, Urgent Care, and more…

How long does it take to receive reimbursement?

On average, electronic reimbursement is between 7 to 21 days depending on the insurance company. Some commercial insurances have an even faster turnaround time.

Is there one employee assigned to each physician practice?

No. Each practice has 4-5 employees working on its account. Each step of the medical billing process is performed by a separate individual with specialized training in that area. Each practice also has an account executive that reviews each practice on a bi-weekly basis and is the liaison for addressing any questions or concerns that may arise.

Does your company accept long distance contracts?

Yes, Madrelle provides services to providers nationwide.

If you have a question that was not answered here, feel free to contact us using the form below. Someone from our sales department will be in touch with you within 24 hours. You are also welcome to call (561) 469-6717.